These General Terms and Conditions (GTC) govern the relationship between the seller in the area of veterinary equipment, the company ATOMVET s.r.o. (herein after the "Seller") and customers of ATOMVET s.r.o., herein after the “Buyer(s)”). The Buyer is obliged to get acquainted with the Warranty Claim Policy and General Terms and Conditions of Sale before ordering any merchandise from ATOMVET s.r.o.
ATOMVET s.r.o. with its seat in Srbská 497, 46001 Liberec 11, is a company registreted under EU taxation number CZ25022164.
End User – at the initial stage of the business relationship the End User will hand over its contact data to the Seller necessary for the execution of the order, and any additional data the Buyer wants to appear in the bill of sale. Necessary condition of charging 0% VAT is prove os VAT registration, give by the Buyer. The distributor is obliged to continuously update these data.
The individual contract with the Buyer supersedes the General business Terms and Conditions.
The Buyer is aware of the fact that by buying the products offered by the Seller he gets no right to use registered marks, business names, companys logos or patents of the Seller or other firms, unless it is agreed otherwise by a special contract.
The seller declares that all personal data are confidential and will only be used for the execution of the contract with the Buyer and these data will not be made public or provided to third parties etc. with the exception of data needed for transportation of the goods or the method of payment concerning the goods ordered (use of name and shipping address)
The buyer will get the goods for the price valid at the time of the order. In the case that the ordered goods are items on special order or items which are not available in stock, the Seller will confirm the price and the date of delivery to the Buyer by phone/e-mail. The Seller is entitled to change this price in view of the actual situation on the market and depending on the foreign currency exchange rate. If the Buyer does not agree with such a change he has the option to cancel the order.
Orders can be placed in the following ways:
- by electronic shop (herein after “e-shop“)
- by email at email@example.com
- by fax
- by telephone
The seller recommends that buyers make their orders via electronic shop or in writing (e-mail, fax) and to state the following data:
- commercial name and the position of Buyer
- commercial ID number and tax ID number, if registered as a VAT payer
- code and description of goods shown in price list
- unit price of goods ordered
- method of shipment
- shipping address
- signature of the person entitled to order goods
- all other data that buyer considers important
VII. Withdrawal from the Contract
If the Buyer can not return the goods in its original condition or their value has already been lowered (the goods were used), the Buyer is obliged to make a financial compensation to the Seller in accordance with the stipulation of § 458 Coll. 1 of the Civil Code. The sales price is paid back to the Buyer reduced by the respective amount.
Withdrawal from the contract in the case that the Buyer did not collect the goods personally in the Seller's retail shop (goods were delivered via parcel service):
According to Act No. 367/2000 of 14th September 2000, the Buyer has the right to withdraw from the contract within 14 days from the date of delivery provided he did not order the goods personally and it was delivered via a forwarder. If the Buyer decides to withdraw from the contract within this time limit, he must meet the conditions listed below:
a) To send a letter (preferably by e-mail) with the text: "I wish to withdraw from the contract dated DD.MM.YEAR (Invoice number) and I request that the sales price be refunded at bank account number:…………………...“. Date and signature.
b) To deliver the goods to the Sellers address with a copy of the above mentioned letter enclosed.
c) Goods sent and delivered to the Seller's address must be in the original packaging, undamaged, complete (including accessories, warranty certificate, manual, etc.) and with a copy of the bill of sale. Do not send goods on a cash collection delivery basis – it will not be accepted. We recommend that you insure the goods. If any of the above conditions are not adhered to, the Seller has the right to reject the returned goods or reduce the value for which the goods will be accepted back.
d) If all of the above conditions for the returning of goods are met your money for the goods will be sent by a bank transfer to your account in 30 days at the latest after the goods have been received by ATOMVET. A cash refund or postal payment order is not accepted.
e) In case some of the above mentioned conditions are not fulfilled we cannot accept the withdrawal from the contract and the goods will be returned to the Buyer at the Buyer‘s expense. The Seller is entitled to charge the Buyer with additional expenses incurred.
a) payment by money transfer (bank payment order)
Personal pickup: Goods can be collected only by a person authorized by the owner of the company or by a company statutory organ member. This person must sufficiently identify himself with a valid identity card or with a valid passport.
Delivery through a shipping company: Goods can be sent to the Buyer by DPD or PLL shipping companies.
Before accepting the shipment from the forwarder the Buyer is obliged to check the state and condition of the shipment (number of packages, intactness of tape with companys logo, damage to box, etc.) as per the accompanying delivery note and to refuse to accept an incomplete or damaged shipment. Damaged or incomplete shipments must be reported without delay to firstname.lastname@example.org. Damage Protocol has to be signed by the forwarder and sent via fax or e-mail to the Seller. If the Buyer accepts the shipment by signing the documents of the forwarder, he has no right to make a subsequent warranty claim on the damaged or incomplete shipment.
The conditions of warranty on goods are governed by the Seller's Warranty Claim Policy and by legal regulations in force in the Czech Republic.
These General Terms and Conditions, including its components are valid and effective from 1.1.2014, and repeals the previous version of GTC, including its components, and are available at the registered office premises of ATOMVET s.r.o..
These business terms are set in accordance with and are governed by Act No. 40/1964 Coll. Civil Code,
as amended by Act No. 136/2002 Coll. And Act No. 320/2002 Coll.,
further Act. No. 634/1992.